Returns & Exchanges
At ミツカン365, we prioritize the quality and safety of our food products; however, if you receive a damaged or incorrect item, we are committed to making it right. Due to the perishable nature of our products, we generally do not accept returns for reasons other than manufacturer defect or shipping errors.
Initial Inspection
Please examine your order immediately upon delivery to ensure all items are correct and the packaging is intact.
Contact Customer Support
Notify our support team within 7 days of receipt by providing your order number and clear photos of the damaged or incorrect product.
Return Authorization
Once your claim is validated, we will provide a return authorization code and instructions on whether the item needs to be sent back.
Refund or Replacement
After processing, we will issue a full refund to your original payment method or ship a replacement product at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing